Free worldwide shipping on orders over $250.00

JQD Group

Trust & Support

Frequently Asked Questions

Find quick answers about ordering, shipping, returns, and product care.

Effective Date: January 1, 2026

Orders & Payments

  • How do I know my order is confirmed? — You will receive an order confirmation email shortly after checkout.
  • Which payment methods are accepted? — We accept secure online checkout options shown at checkout, including card payments and approved alternatives.
  • Can I update an order after placing it? — Contact support immediately; we can only make changes before fulfillment starts.

Shipping & Delivery

  • When will my order ship? — Most in-stock orders ship within 1–3 business days.
  • Do you ship internationally? — Yes, where available. Delivery timing varies by destination and customs processing.
  • How do I track my package? — Tracking details are sent by email when your label is created.

Returns, Resizes & Exchanges

  • Can I return my item? — Eligible returns are accepted within 14 days of delivery.
  • Can I exchange for a different size? — Yes, eligible exchange and resize requests are accepted within 30 days.
  • Are all items returnable? — Final sale, custom, and personalized pieces are excluded.

Product Care & Materials

  • Will natural stones look exactly like the photos? — Each stone is unique, so color and pattern may vary slightly.
  • How should I care for my jewelry? — Keep pieces dry, avoid chemicals, and store separately to reduce wear.
  • Do you offer repairs? — Please contact support with photos and order details so we can assess available repair options.