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Trust & Support

Contact Us

Our support team is available to help with orders, product questions, and post-purchase care.

Effective Date: January 1, 2026

  • Customer Care: support@jqdgroup.com
  • Phone: Available on request via email support.
  • Mailing Address: Available upon verified order-related request.
  • Support Hours: Monday-Friday, 9:00 AM-5:00 PM (UTC+8).

Before You Reach Out

  • Include your order number for shipping, returns, or exchange requests.
  • For bracelet sizing support, share your wrist measurement and preferred fit style.
  • For product questions, include the product name or link so we can respond faster.

Response Times

  • General inquiries: within 1–2 business days.
  • Order support (shipping/returns): within 1 business day.
  • Weekend and holiday messages are answered on the next business day.

Business and Press Inquiries

For wholesale, collaborations, media, or partnerships, contact us at press@jqdgroup.com and include your company details and request summary.